SHIPPING

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GENERAL DELIVERY

We send product by airfreight. Online orders are normally dispatched 1-2 business days after your order is placed depending on the courier run.
 Delivery times are estimates only but will usually arrive between 2-5 working days after dispatch, within New Zealand (in many cases it is overnight) and 5-10 working days for International delivery including Australia.
Rural delivery may incur delayed travel times due to rural location.
International delivery times can differ between countries. 
Please use the tracking information that is sent to the email provided at checkout for up to date delivery information.
Note: In Busy times (Nov- Dec) Orders will processed withing 5 Working Days and further delay in Delivery because of NZ Post Delays.

 

DELIVERY

We kindly ask our customers to provide correct information as BO + BALA cannot be held liable for incorrect deliveries due to input errors. We have aligned ourselves with delivery partners who we believe will always do their best to deliver products by the estimated delivery date, but dates specified are estimates only.

ORDER CANCELLATION 

If you have changed your mind and would like to cancel your order, please contact our Customer Care team at hello@boandbala.com as soon as possible. Please note that orders that have already been dispatched will not be cancelled.

NON-ARRIVAL OF AN ORDER

It is your responsibility to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge a track and track immediately to our freight forwarder to ensure delivery occurs as soon as possible.

We will not be held liable for any loss or damage resulting from late delivery. However, we will do our best to help you with tracking down the parcel with the freight company and will ensure you get a replacement should the parcel be lost in transit.

FREIGHT

Freight charges are set by your nominated destination. Costs are shown in the Shopping Cart at the time of order. 

CUSTOMS AND DUTIES

Many countries have levy charges on imported goods that may be charged upon the arrival of goods. Customs services may contact you and advise of such charges payable prior to them releasing the goods to you. This occurs infrequently and varies from country to country. Buyers, please be aware this may happen, which the buyer/recipient, as the importer of record, will be liable. We will not be liable or responsible for any such costs.

TERMS & CONDITIONS

By using this website www.boandbala.com, you are agreeing to the terms and conditions that are set out in this agreement above.

THANKS FOR CHOOSING BO + BALA.