We are proud of our quality, and absolutely committed to customer care and satisfaction. We will happily exchange or refund your purchase if returned within 30 days in original condition and packaging.

In the rare occurrence of a faulty product, we will meet our obligations under the Consumer Guarantees  Act to provide a remedy.

If you need to return a product for any reason, please contact us for advice at

In the case of items being exchanged from within NZ, we will re-send the new item free of additional carriage charges. All international exchanges will incur a freight charge where applicable. 

Australia, Asia-Pacific, USA, UK & Europe

Items that are to be returned from outside New Zealand should be sent no slower than registered/tracked airmail and must be endorsed 'return of goods'. You will be liable for the return carriage charges, though in the case of an exchange, we will have the new item delivered free of additional charge within NZ.

All returns for any particular order will be returned at the buyer’s own costs. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit. Please ensure that you keep the appropriate proof of dispatch so that if it goes missing on return we can help you track it down.

BO + BALA are not responsible for any item that is not returned in new, unused and unworn condition. We do not sell pre-worn items and will not accept the return of any item, which is considered used.


Please email us at for a returns number and return address.  



We will do whatever it takes to ensure you are delighted with your purchase!

If you have received a faulty product please contact us as soon as possible by emailing us at We will then go through the steps with you to replace the exact item or a refund on the good. 

BO + BALA guarantees all accessories for 180 days from the original date of purchase. We will repair any manufacturing fault at no cost within our guarantee timeframe. Proof of purchase is required.

Manufacturing faults do not include:
- Chipped, cracked or broken gemstones
- Broken chains
- General wear and tear and oxidisation.

If you discover a defect in the product covered by this warranty we will repair the item at our discretion. If repair is not possible, the item will be replaced. However the warranty does not cover damage to the product caused by the customer or related circumstances.

If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. Any item that is purchased outside of the 180 day warranty period will be charged for repair/replacement.


Refunds to you will be made within 5-10 working days of the item been received and passing the quality control check. All undamaged, correctly returned products will be credited to the original purchaser's credit card. For further information you can contact us on

We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

© 2016 BO + BALA  All Rights Reserved All third party trademarks displayed on this site are the property of their respective owners. BO + BALA reserves the right to make changes to this policy, notably in line with any revised legislation.

Exchange rates are subject to change. Please note that there may be a discrepancy between the purchase price and the refunded amount due to exchange rates fluctuating. All refunds will be made in NZD.


By using this website, you are agreeing to the terms and conditions that are set out in this agreement above.